One-stop customer care – Multi-channel connection one platform to improve customer care quality at Saigon Newport Corporation
26/01/2022
On January 26, 2022, SNP launched a one-stop customer care system. This is considered a big revolution in the management and customer care of SNP. The birth of the system helps customers quickly connect with customer service staff at any facility, at any place or at any time of the day.
At the same time, with the preeminent features of the system, it works on the principle of collecting, synchronizing, and processing customer data, including customer information, multi-channel interaction history and knowledge warehouse... and saves it. stored in a single system, information that needs consulting or arising from customers will be received and processed quickly and uniformly. Thereby increasing the customer service experience at the SNP system.
With the trend of applying technology 4.0 to put a modern customer care system into operation, SNP's customers can choose any convenient communication method to interact with customer service staff, including:
Call center: 18001188
Zalo OA message switchboard: Saigon Newport Corporation
Email: ttcskh@saigonnewport.com.vn
Chatbot: at website and Fanpage of Saigon Newport Corporation
Facebook community group "Accompanying Saigon Newport"
Transaction office in HCMC area: Gate B, Tan Cang Cat Lai terminal
Transaction office in the North: Tan Cang Building, 808 Le Hong Phong, Thanh To Ward, Hai An District, Hai Phong City.
This new system is the connection of all customer-related departments of the entire customer care system. It is one of the core parts of SNP Corporation, and plays an important role in the retention strategy and customer development. For sustainable development, customer care must be upgraded and applied to a more professional management system to affirm the symbol of the pioneer accompanying technology to improve service quality, productivity and efficiency and meet the requirements of customers in the whole industry and in the international arena.
With the motto of constantly improving customer service style and improving service quality, taking customers as the center, SNP wishes to continue to receive the companionship and support of customers in the coming time.
*Some pictures at the ceremony
With the trend of applying technology 4.0 to put a modern customer care system into operation, SNP's customers can choose any convenient communication method to interact with customer service staff, including:
Call center: 18001188
Zalo OA message switchboard: Saigon Newport Corporation
Email: ttcskh@saigonnewport.com.vn
Chatbot: at website and Fanpage of Saigon Newport Corporation
Facebook community group "Accompanying Saigon Newport"
Transaction office in HCMC area: Gate B, Tan Cang Cat Lai terminal
Transaction office in the North: Tan Cang Building, 808 Le Hong Phong, Thanh To Ward, Hai An District, Hai Phong City.
This new system is the connection of all customer-related departments of the entire customer care system. It is one of the core parts of SNP Corporation, and plays an important role in the retention strategy and customer development. For sustainable development, customer care must be upgraded and applied to a more professional management system to affirm the symbol of the pioneer accompanying technology to improve service quality, productivity and efficiency and meet the requirements of customers in the whole industry and in the international arena.
With the motto of constantly improving customer service style and improving service quality, taking customers as the center, SNP wishes to continue to receive the companionship and support of customers in the coming time.
*Some pictures at the ceremony