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SNP ISSUED CUSTOMER SUPPORT POLICIES AND SOLUTIONS FOR SMOOTH OPERATION AT CAT LAI TERMINAL DURING COVID-19 PANDEMIC

Modified: 08/09/2021 Publish date: 08/06/2021

With the message “Customers and Saigon Newport – Come & Share together”, during the Covid-19 pandemic, Saigon Newport Corporation (SNP) issued Announcement No. 2551/TB-TCg referring Policies applied at Tan Cang – Cat Lai Terminal, Tan Cang – Hiep Phuoc Terminal and solutions to ensure smooth operation at Tan Cang – Cat Lai Terminal and SNP’s premises, to protect the smooth supply chain and import-export activities..

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In the complicated context of the Covid-19 pandemic, many enterprises have narrowed down production or encountered business closures due to the social distance and lockdown closure. This leads to a rapid surge in the volume of over-dwelt import containers at terminals, ICDs which has had negative impacts on vessel handling capability and import-export activities.

Therefore, to maintain smooth operation of Tan Cang – Cat Lai Terminal’s (TCCL) and other SNP premises, as well as to keep the supply chain of import and export goods unbroken, Vietnam Maritime Administration held meetings with port operators, shipping lines, and customers to discuss solutions to ensure operation at TCCL. Meanwhile, the General Department of Vietnam Customs issued Express Official Letter No. 3847/TCHQ-GSQL dated August 2nd, 2021, referring to customs procedures to facilitate transportation of goods during the Covid-19 pandemic.

Based on agreed solutions and the government’s official documents, with the message “Customers and Saigon Newport – Come & Share together”, SNP issued Announcement No. 2551/TB-TCg dated August 5th, 2021, which takes effect since August 7th, 2021, referring to Policies and solutions for customers as the following:
1. Solutions to speed up import containers delivery:

  • Implementing a campaign to speed up import container delivery: Organizing large-scale Webinar “Dialogue with Customers” to address the current situation; directly contacting with each customer to provide particular solutions and support suitable policies for quick release of import containers e.t.c.
  • For import containers in stock at TCCL, SNP suggests customers rapidly pick up at port or move to the final destinations at other SNP’s facilities. If customers order transport service rendered by SNP, for normal dry laden containers with storage time at TCCL over 15 days up to the order time, SNP will offer free-of-charge transport and lift-on/off at both ends (excluding costs of changing final port of destination on manifest/bill of lading) to one of 04 SNP premises, as stated in Official Letter No. 3847/TCHQ-GSQL issued by the General Department of Vietnam Customs on August 2nd 2021. These are 04 SNP premises are Tan Cang – Long Binh ICD, Tan Cang – Nhon Trach ICD, Tan Cang – Song Than ICD, Tan Cang – Hiep Phuoc Terminal.
  • Encourage customers to receive containers at Tan Cang – Hiep Phuoc Terminal (TCHP): SNP will waive the lift-on charge, storage charge, 24 hours of reefer monitoring charge, and assist in submitting cargo manifest file of the final destination adjustment after consignees complete customs formalities
  • Move abandoned and over-dwelt containers that have stayed over 90 days at TCCL to TCHP, speeding up the liquidation of backlog containers, and re-export containers that are not eligible for import out of Vietnam.
  • Discuss with authorities to facilitate the transport and movement of human resources in operations, delivery, customs clearance at ports, even after 6 pm, to promptly implement import-export procedures, delivery, and ensure uninterrupted activities without violating pandemic prevention measures.

2. Solutions to increase capacity inside and outside Terminals:

  • Actively adjusting the arrangement of stacking of laden import containers, laden export containers, empty containers to increase import yard capacity, optimizing yard utility.
  • Move many empty containers out of  terminal to gain more space for more laden import containers. SNP will absorb this transport and lift-on/off charge.
  • Depending on yard occupancy, SNP will actively adjust laden export container drop-off time to reduce occupancy, gain more space for import laden containers.
  • Cooperate with other Terminals in Ho Chi Minh city: Arrange vessels to the associated Terminals to discharge import containers, and then to TCCL to load export containers; Move laden import containers to associated Terminals.

3. Solutions to reduce possible over-dwelt import containers at ports:

  • SNP advised customers and shipping lines that if their enterprises halt production, they should stop transporting the shipments to TCCL or change the final destination of import laden container on board from TCCL to other SNP's facilities.
  • Temporarily stop moving import laden containers from Terminals in Cai Mep area and TCHP to TCCL for pick-up, except for shipments committed to be picked up by customers within 02 days since discharged to TCCL’s yard and affirmed by Operation Center. To support container pick-up at TCHP, SNP will waive the lift-on charge, storage charge, 24 hours of reefer monitoring charge, and assist in submitting cargo manifest file of the final destination adjustment after consignees complete customs formalities on the Vietnam National Single-window system. Tan Cang – Cai Mep Thi Vai Terminal (TCTT), a facility of SNP at Cai Mep area, announced that TCTT would waive up-to-50% lift-on/off charge with direct pick-up and other support policies.
  • Persuade customers to adjust the final from Cat Lai to TCIT/TCTT and TCHP for vessels calling at these terminals. SNP will assist shipping lines/customers in making quick and convenient manifest adjustment procedures.
  • Even after implementing the above solutions, if the situation remains tense, SNP will apply the discharge rate of import containers upon the actual situation (SNP will send notices 3 to 7 days in advance of implementation for shipping lines).

4. Solutions to work with authorities to facilitate customers and boost online procedures

  • SNP develops and expands the functions of online services on Eport, including online registration of the export containers, pre-checking container delivery conditions before arriving at the terminals, Promoting, Accelerating the electronification of LCL delivery procedures by scanning delivery orders (D/O) sent via email, testing EDO for LCL delivery.
  • Facilitating human resources of import-export enterprises, seaport operators, customs and quarantine officers to travel even after 18 hours to promptly carry out import-export and delivery procedures. Receive goods and ensure uninterrupted port operation.
  • Issuance of QR codes: Since July 9th, 2021, SNP has been the focal point to receive documents for granting green line QR codes for vehicles to deliver/receive containers goods at Tan Cang Cat Lai. To 8.18pm August 5th 2021, numbers of vehicles granted QR code reached 17,887 vehicles/ 18,272 submitted documents (accounting for 97,89% submitted documents).

With directions and supports from authorities, especially Vietnam Maritime Administration, Ministry of Transport, General Department of Vietnam Customs, Import-Export Department of Ministry of Industry and Trade, relevant departments of Ho Chi Minh City and other southern provinces, the joint effort of Shipping Lines, Customers, our solutions have been effective. Import volume at TCCL is decreasing significantly. On August 3rd, there were nearly 108,800 teus at TCCL, which accounted for 87.7% of yard capacity. This was reduced to over 106,700 teus on August 4th, which accounted for 85.1% of yard capacity. This eased the tension at the yard, helped us increase vessel handling productivity, and ensured smooth delivery for those who still go to terminals to pick up containers for production.

As the pandemic gets more complicated, with the support from Authorities, the joint effort of Shipping Lines, Customers, SNP will continue to implement the above solutions to accomplish the Government's dual goals to ensure continuity of logistics activities in Ho Chi Minh City in particular, and the whole country in general. We look forward to receiving the continued cooperation and support from the Shipping Lines, Customers, and the authorities, as we fully understand that:


“Your difficulties are our difficulties
 We come and share together to overcome"
 We join closely to overcome this challenging time together and protect the smooth cargo flow until the normalization of the situation.

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For more information, please contact:
PR Division: qhcc.marketing@saigonnewport.com.vn
Customer Care Center 18001188 or Zalo Saigon Newport Corporation
(SNP)

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