Developing the model for customer day for the subsidiaries
With the desire to express gratitude to all field customers using the services across the system of Saigon Newport Corporation, after the 6 times successfully held the Field Customer Day at Tan Cang Cat Lai terminal, which become the replicating the operation model to member units, starting with ICD Tan Cang - Song Than..
The event took place from 8:00 to 16:00 on November 24, 2020 at ICD Tan Cang - Song Than, attracting many customers. During the program, customers have the chance to learn about the operation activities, service quality improvement program, community responsibilities that Saigon Newport Corporation in general and ICD Tan Cang -Song Than in particular focusing on. In addition, these are opportunities for Customer Services Center / Saigon Newport Corporation and ICD Tan Cang -Song Than to listen to and having customers' insight, taking that as a basis for evaluation the current situation in order to propose solutions to improve service quality in many aspects.
After the event, the QR code survey program at ICD Tan Cang - Song Than continued for a week from November 24 to November 30, ensuring all information is recorded. Especially useful for customers who have not have chance to respond to a survey at the event.
Field Customer Day is one of the activities to celebrate the 20 year anniversary of Tan Cang - Song Than ICD Traditional Day, which is a meaningful present that ICD Tan Cang - Song Than has given to our value customers at ICD.
With the motto "Come to Saigon New Port, come to top quality services" with an aim to enhance prestige and reputation, SNP brand, Tan Cang - Song Than ICD always strives to constantly improve quality service to deserve and also gain the trust of our valued customers.
Pictures from event: